JUST ONE, on behalf of its client, a professional clothing and equipment company located in Piraeus, is looking for an:
E-commerce Customer Excellence Specialist
About the Role:
The E-commerce Customer Excellence Specialist (ECES) is responsible for ensuring exceptional customer experience through effective customer service and support. The role involves managing customer inquiries and resolving issues to ensure customer satisfaction and loyalty. The ECES handles queries, provides product information, fulfills orders and resolves complaints by using any means of communication.
Responsibilities:
Respond to customer inquiries and provide product information
Resolve customer complaints or issues in a timely and satisfactory manner
Assist customers with order processing, tracking, and returns
Collaborate with cross-functional teams to resolve complex customer problems
Open customer accounts in the company’s CRM
Maintain accurate customer records and documentation
Prioritize and handle orders based on client’s needs while balancing internal specifications and workload
Stay up to date with product knowledge and industry updates to provide accurate information to customers
Requirements:
Bachelor's degree in Business, Marketing, DIgital Marketing, Communication or a related field
1-2 Years experience in a dynamic e-shop
Experience in customer service or customer support roles
Excellent communication and interpersonal skills
Ability to work well under pressure and handle customer complaints professionally
Attention to detail and ability to multitask
Team player
Proficiency in MS Office and CRM software
Proficiency in the use of English
Flexibility in working with rotational shifts
Benefits:
Competitive Compensation package
Career development and growth opportunities
Very good private insurance package
To apply, please click here: https://apply.workable.com/j/8C2FDF4B6E