Senior Operations Manager

JUST ONE, on behalf of its client, one of the largest and longest‑standing media organizations in Greece, is looking for a:

Senior Operations Manager

Responsibilities:

• Operational Standards Development: Lead the creation, documentation, communication, and implementation of operational standards, procedures, and protocols for our newly launched Trampoline Park

• Establish Execution Model: Develop and implement the execution model to ensure consistency, quality, and effectiveness, aligning with company strategic objectives

• Cross-Functional Collaboration: Act as the main contact for all departments— including Marketing, Programs, Safety, Legal, Field Operations, Finance, Training, and Park Readiness—regarding initiatives that require park-level execution

• Performance Measurement: Establish and monitor key performance indicators (KPIs) to assess and enhance park performance, ensuring alignment with Compan standards

• Calendar Management: Oversee the scheduling of all activation points, launches, and business requirements to guarantee timely execution and communication across departments

• Documentation and Communication: Ensure all operational standards and processes are clearly documented and communicated to relevant stakeholders, including field operations

• Support Park Operations: Provide ongoing support to field operations teams to ensure compliance with standards, efficient processes, and optimal park performance

• Continuous Improvement: Identify opportunities for process enhancements and implement best practices to improve operational efficiency and effectiveness

• Leadership and Team Development: Mentor and develop the Operations Implementation team, fostering a culture of collaboration, innovation, and excellence

Requirements:

• 7+ years in operations management, preferably in a multi-unit or franchise organization, with at least 2-3 years in Operations Services, Integration, or Implementation roles

• Proven experience in leading cross-functional teams and managing complex projects with multiple stakeholders

• Strong understanding of operational processes, standards development, and performance measurement in a service-oriented environment

• Exceptional organizational, project management, and multitasking abilities

• Strong leadership and team development skills, with experience in motivating diverse teams

• Excellent communication and interpersonal skills, with the ability to influence and collaborate across all organizational levels

• Proficient in documenting processes and effectively translating initiatives at the unit level

• Strong collaborative skills, with the ability to clarify ambiguous situations

• Strong analytical and problem-solving skills, focused on continuous improvement

• Proficiency in Microsoft Office Suite and project management tools

• Flexibility to work evenings, weekends, and holidays as required

Benefits:

• Competitive Compensation package

• Career development and growth opportunities

To apply, please click here: https://apply.workable.com/j/08145A0694