Digital, AI & Omnichannel Manager

JUST ONE, on behalf of its client, a multinational pharmaceutical company, is looking for a:

Responsibilities:

Define, design, and continuously evolve the digital, AI, and omnichannel strategy across Greece
Lead digital transformation initiatives, embedding innovative technologies and operational excellence throughout the organization
Shape and execute omnichannel customer engagement strategies to strengthen market presence and customer experience
Develop and optimize customer profiles, CRM strategies, digital communication channels, and performance marketing initiatives
Drive commercial growth by identifying business opportunities, improving profitability, and enhancing market competitiveness
Act as a strategic partner to senior leadership, supporting business transformation and long-term growth objectives
Oversee branding, social media, digital campaigns, and customer journey management to ensure alignment and consistency
Implement governance frameworks, compliance standards, and performance measurement systems across digital and business functions
Monitor KPIs, customer insights, and operational performance, delivering strategic recommendations based on measurable outcomes
Build scalable communication processes and ensure seamless integration between commercial, digital, and operational teams
Lead change management initiatives, fostering a culture of innovation, agility, and continuous improvement
Collaborate cross-functionally with stakeholders, teams, and leadership to deliver strategic priorities and sustainable business success

Requirements:

University degree or Master’s degree in Business, Communications, Marketing, Digital Marketing, or a related field
Minimum 2+ years of experience in similar digital, AI, omnichannel, or pharmaceutical industry roles
Strong business understanding with strategic management and commercial acumen
Proven experience in digital transformation, omnichannel execution, and customer-centric innovation
Expertise in CRM, social media, performance marketing, digital branding, and customer engagement tools
Solid project management skills with the ability to lead complex transformation programs
Experience in stakeholder management, cross-functional collaboration, and executive communication
Strong analytical thinking, KPI management, and performance optimization capabilities
Budget management experience with organizational change leadership skills
Fluency in English and Greek, with excellent communication, consulting, and leadership abilities

Benefits:

JUSTONE