Service Deliver Manager - Cyber Security

JUST ONE, on behalf of its client, a well-known company acting in the Cyber Security and Cyber Defense in Greece & abroad, is looking for a :

Service Deliver Manager

The company specializes on Targeted Cyber Threats and stands out with its proprietary technology, expertise on cyber security and multiyear experience across vertical industries, coupled with on-going, innovative security research and its highly qualified and talented people.

With global operations and local expertise, the company combines its cutting edge technology with best of breed Cyber Security Operations and Services to augment its clients’ cyber security capabilities for the continuous and effective management of advanced cyber threats.

Launched in 2001, the company has conducted thousands of security projects for more than 200 major organizations. Its client-base includes European and Middle East banks, along with other major companies, telecom and public sector organizations from more than 20 countries.

The Role

The Service Delivery Manager (SDM) will join the Encode MSS team in Athens, Greece.

The SDM will be responsible for ensuring that the Cyber Security deals are delivered as sold, revenue is turned on in a timely manner, and customer satisfaction is achieved.

The ideal candidate shall possess a blend of cyber security and relationship management experience.


  • Manage the customer relationship from a service quality and operations perspective and ensure the company delivers to its service level agreements at minimum

  • Act as the customer advocate on operational and service management matters

  • Be commercially minded and work in proximity with the account management team to position the company strongly for business retention, contract renewal and service extension

  • Have a detailed knowledge of the services provided to each customer

  • Be responsive to the customer in all service delivery related requests or issues

  • Manage project deliverables and change requests through to service delivery

  • Help defining and improving customer SLA’s

  • Maintain positive relationships with customers.

  • Identify customer needs and oversee service delivery within the business context

  • Assess customer feedback and use their creativity to establish, improve, and refine services.

  • Strong prioritization, organizational skills and meeting deadlines.

  • Build partnerships and liaise with other team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise


  • University Degree in Computer Science or Information Technology field

  • Relevant master degree will be considered as an advantage

  • Solid experience in project management

  • Experience within an IT Service Management role

  • Knowledge of SLA best service management practices, in Cyber Security preferable

  • Outstanding verbal, written and interpersonal communication skills o Strategic and tactical level reporting experience. o Escalation management skills o Ability to lead matrixed teams to meet critical customer project and delivery deadlines

  • Ability to analyze business needs and support customers’ business strategies by identifying relevant cyber security solutions in collaboration with sales, pre-sales and engineering teams

  • Ability to develop and maintain respectful and trusting relationships with the customers

  • Knowledge of current security trends, threats, and techniques

  • Demonstrate a good understanding of the competitive Managed Security Services market

  • Excellent English verbal and written communication skills

  • Demonstrated experience in a SIEM products

  • IT Security Certification such as GCIH/GCIA/CEH/CISSP

  • IT Service Management Framework knowledge. Service Management Framework qualification and knowledge of life-cycle and / or capability elements of ITIL (Information Technology Infrastructure Library).

  • 2+ years’ experience in a similar role or SOC environment

The company offers:

  • Competitive Compensation package

  • Career development and growth opportunities

  • Continuous training in new technologies and tools

To apply, please send your CV at with the reference ''SDM''

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