Last Mile Delivery Manager

JUST ONE, on behalf of its client, the 1st DIY Retailer in Europe, is looking for a :


Last Mile Delivery Manager


Responsibilities :

  • Constantly improve Delivery customer experience (pick-up points & home delivery) on existing and new services to serve with the best customer experience in line with marketing strategy at competitive costs

  • Define and develop new way of deliveries

  • Lead and influence the last miles delivery partners

  • Analyze and evaluate the current services in place through indicators

  • Challenge the different services and partner in order to propose corrective actions if needed

  • Ensure that delivery processes in place are respected at each step of the delivery journey to optimize productivity and performance

  • Follow and analyze PnL, analyze discrepancies and returns reasons to improve customer service

  • Participate in strategic projects of the Business Unit (Greece & Cyprus)

  • Being a member of the Supply-Chain leadership team & participating in the Supply-Chain strategy

  • Being responsible to put in place action plans to reduce top-broken articles via packaging solution/good practices with the Supply-Chain members

  • Ensure that E-Commerce & Web Commercial operations feasibility in order to maintain the right customer satisfaction level

  • Support E-Commerce strategy and propose delivery solutions

  • Validate delivery options of each product’s category

  • Collaborate with the Digital data team in order to propose innovative and technological solutions and to improve customer delivery journey


Requirements

  • BSc degree in Supply Chain, Business Administration or related field

  • At least 3 years experience in Supply Chain (ideally in the retail industry & also exposed on eCommerce/transportation business)

  • Ability to identify opportunities/future trends and manage risks within customer delivery

  • Strong computer skills (Excel, Powerpoint)

  • Attention to detail necessary to ensure quality work as well as analytical and organizational skills

  • Strong understanding of numbers

  • Ability to manage complex systems & tools

  • Fluent in English & Greek


The company offers:

  • Competitive Compensation package

  • A pleasant HQs workplace

  • Continuous training in new technologies and tools


To apply, please send your CV at info@justone.gr with the reference 'Mile''

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